RMA & Wholesale Policy

Wholesale Account

To place an order with Hyperkin, a Wholesale Account is required. Accounts can be created via the website, email, or by calling our sales team.

Create account: New Customer Account

Email: sales@hyperkin.com
Phone: (909) 397-8788

Accounts are typically activated within 48 hours after review and confirmation.

How To Order

Orders may be placed via website, email, fax, or phone. Online orders are processed the fastest.

Phone: (909) 397-8788
Fax: (909) 397-8781

Sales Representatives

Each account is assigned a dedicated Sales Representative for support.

Payment Policy

Prices are subject to change without notice. Taxes, shipping, and insurance are not included.

Domestic Payment Methods

We accept Visa, Mastercard, American Express, and PayPal (3% domestic fee). Credit cards may be kept on file for convenience.

Shipping Policy

Domestic Shipping

Orders ship FOB Pomona, CA via UPS or FedEx unless otherwise requested. Freight method is selected based on cost efficiency.

International Shipping

International orders do not include taxes, customs, or brokerage fees. These are the responsibility of the recipient.

Important Notes

  • No shipping to P.O. Boxes
  • Express shipping significantly increases cost

Performance & Liability

Hyperkin is not liable for delays caused by events outside of its control, including natural disasters, labor shortages, or transportation issues.

Damages & Claims

End Consumer Damages

Retailers are responsible for handling end-customer damage claims.

Overseas Damages

Claims must be filed directly with the shipping carrier. Hyperkin is not responsible for international transit damage.

Partial Shipment Issues

Do not refuse entire shipments due to partial damage. Only refuse damaged boxes and document with photos.

Returns & Exchanges

Policy

Returns must be requested within one year of purchase through your Sales Representative.

RMA Process

  1. Request RMA number from Customer Support
  2. Complete and submit RMA form via email or fax
  3. Include form inside shipment and label package clearly
  4. Processing takes 5–12 business days upon receipt

Eligible Returns

  1. Defective merchandise
  2. Incorrectly shipped items

Non-Returnable Items

  1. Non-Hyperkin products
  2. Consumables
  3. Opened software (exchange only)
  4. Digital goods or subscriptions
  5. Refurbished or discontinued items
  6. Missing accessories or tampered items

Contact

Email: sales@hyperkin.com
Phone: (909) 397-8788
Website: https://hyperkin.com